Responsibilities :

System Evolution

• Analyze business needs for new application functionalities related to Finance, Marketing, and HR.
• Map current and future business processes (process mapping) for projects and new features.
• Translate business requirements into technical objectives for development teams.
• Collaborate with technology vendors, project managers, and technical analysts to implement and configure applications and system integrations.
• Perform quality control on new solutions and technical fixes.
• Create test scripts, execute tests, and document results to ensure system functionality.
• Support change management by assisting users during the deployment of new solutions and features.
• Contribute to strategic planning for the corporate applications roadmap.

Support & Maintenance

• Transfer operational ownership of new solutions and features to the IT support team and provide related technical training.
• Provide expertise in resolving functional and technical incidents and communicate resolutions to relevant stakeholders.
• Analyze and report new incidents and technical change requests to appropriate vendors and track progress.
• Ensure excellent service delivery to internal business partners.
• Manage purchase and leasing of payment processing equipment.
• Oversee the inventory management of various retail system equipment in collaboration with the IT support team.

Documentation

• Create Business Requirements Documents (BRD) for requests and corporate systems throughout their lifecycle.
• Develop training documents for end-users.
• Document problem resolutions in the knowledge base.
• Record test scripts, process flows, and test results for application testing.
• Participate in special projects as required.
• Contribute to reviewing and implementing IT best practices and processes.
• Support the IT team with day-to-day operations and help optimize IT operational processes.

Requirements :

• Bachelor’s degree in Computer Science (or a Business/Management/Finance degree with strong business analysis experience in IT).
• 5 to 7 years of experience working with corporate systems (Finance, HR, Sales, etc.) and ERP systems.
• Knowledge of business modeling, analysis, and quality control tools.
• Familiarity with corporate system technologies (ERP Business Central, Salesforce, Ceridian is an asset).
• Excellent listening and communication skills with internal clients and stakeholders.
• Proactive mindset and problem-solving skills.
• Strong analytical and organizational skills.
• Ability to manage multiple tasks simultaneously.
• Responsible, committed, and detail-oriented.
• Team-oriented and structured approach to work.
• Proficiency in MS Office 365 (Word, Excel, PowerPoint, Visio).

Language :

French and English